Terms and Conditions

Reservation and Booking:

To secure your reservation at Serenity at Seven Hills, kindly visit our website and select the property that best suits your preferences. During the booking process, please ensure that you are of a minimum age of 25 years and possess a valid credit card and identification. Please take note that a cleaning fee may be applicable to your reservation.

Cancellation and Refunds:

Cancellation and refund policies are outlined as follows:

– A full refund of the amount paid will be provided if the cancellation is made at least 14 days prior to the scheduled check-in date.
– A 50% refund of the amount paid (excluding the service fee) will be issued for cancellations made at least 7 days prior to the scheduled check-in date.
– No refund will be granted for cancellations made less than 7 days before the scheduled check-in date.

Please be aware that the specified cancellation deadlines are based on the local time zone of the property.

Check-In and Check-Out:

Check-in time commences after 3:00 PM, while check-out is required before 11:00 AM. A self-check-in process facilitated by a smart lock system will be available for your convenience.

Guest Responsibilities:

In order to ensure a harmonious experience for all guests, we kindly request adherence to the following guidelines:

1. Unauthorized Guests: Kindly communicate any changes to the guest count in advance, as we value open communication and understanding. An unauthorized guest fee of $50 per person may be applicable.

2. Parties or Events: To maintain a tranquil environment for our neighbors and uphold the serenity of the community, unauthorized parties or events will incur a fee of $2,500. Guests found in violation of this policy will be asked to vacate the premises without refund.

3. Smoking Prohibition: Smoking of any kind within the property is strictly prohibited. A smoking violation fee of $500 will be imposed for non-compliance.

4. Local Guests: For corporate events or specific circumstances involving local guests, please inform us in advance for appropriate arrangements.

5. Photoshoots: Prior approval is required for any photoshoots conducted on the property.

6. Surveillance and Noise Monitoring: The presence of external cameras serves to ensure the safety of both guests and the property. Furthermore, noise monitoring devices are in place to measure decibel levels inside and outside the premises.

7. Firearms: To ensure the safety of our cleaning staff and future guests, firearms are not permitted on the premises.

8. Confetti and Glitter: The use of confetti or glitter within the property is strictly prohibited.

9. Parking Etiquette: Limited parking space is available, accommodating a maximum of 6 cars. We kindly request that guests respect the parking guidelines and considerate parking practices for the convenience of neighbors.

Please be aware that failure to comply with the aforementioned regulations, including renting under false pretenses or demonstrating blatant disregard for the property and neighbors, may result in the voiding of this contract. Unauthorized events or parties will incur a fee of $2,500. Transparent communication regarding guest count is greatly appreciated, as we are committed to providing exceptional service. Effective communication is vital to ensure a mutually satisfactory experience.

Property Conditions and Liability:

During your stay, guests are responsible for maintaining the cleanliness and condition of the property. Any damages or excessive cleaning required due to negligence or misconduct may result in additional charges. Serenity at Seven Hills is not liable for any accidents, injuries, or illnesses that occur during your stay. Guests are responsible for their own safety and should exercise caution while on the premises. It is important to secure personal belongings and valuables, as Serenity at Seven Hills is not responsible for any loss, theft, or damage. Guests must comply with all local laws, regulations, and community guidelines. Any illegal activities or disturbances caused by guests may result in immediate eviction without refund. While we strive to provide uninterrupted services, Serenity at Seven Hills is not responsible for any disruptions to utilities or services beyond our control. We encourage guests to obtain travel insurance to cover unforeseen circumstances.

Use of amenities or recreational facilities is at the guest’s own risk. Guests should adhere to any posted rules and guidelines and exercise caution when using these facilities. Serenity at Seven Hills reserves the right to access the property at reasonable times for maintenance, repairs, or inspections.

Cleaning Practices:

– Thorough cleaning with disinfectant.
– Minimum 1-day vacancy between guest stays.
– Contactless check-in and check-out procedures.
– High-touch surfaces cleaned with disinfectant (countertops, light switches, handles, faucets).

Additional Information:

– Cleaning Fee: $250.
– Pet Fee: $100.
– Additional Guest Fee: $50.
– Property Damage Insurance: $59.

Termination of Agreement:

Serenity at Seven Hills reserves the right to terminate the agreement and request immediate vacation of the property in the event of a violation of these terms and conditions or any disruptive misconduct that affects the well-being of other guests or the property.

Dispute Resolution:

In the case of any disputes arising from these terms and conditions or your stay at Serenity at Seven Hills, we will strive to resolve them through negotiation. If necessary, legal proceedings will be conducted in accordance with applicable laws and regulations.

Please take the time to carefully review and agree to these terms and conditions before booking your stay with Serenity at Seven Hills. If you have any questions or concerns, feel free to contact us.

 

Search

May 2024

  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31

June 2024

  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
1 Adults
0 Children
Pets
Size
Price

Amenities

Compare listings

Compare